DCC Service Provider Performance Charge Consultation
On 22 April 2022, RECCo issued a consultation on DCC Service Provider Performance Charges following a proposal that some or all DCC Service Level Agreements (SLAs) defined in the Retail Energy Code (REC) could be subject to Ofgem’s regulated price control rather than the REC Performance Assurance Framework (PAF), as proposed in REC Change Proposal R0025 (Service Provider Performance Charges).
The consultation has now closed and RECCo has developed a summary document to reflect the feedback received from the consultation.
Next steps:
A proposed solution has been developed between Ofgem and RECCo. The solution is based on a REC PAF-led approach, working within and complementary to the DCC price control.
Under this model, the REC PAF would be the mechanism through which to manage and incentivise the DCC’s operational and service performance of its various switching roles, including improvement in a timely manner where and when necessary. Ofgem will retain oversight of DCC’s overall Customer Engagement and management of its contracts with service providers which are not visible to the REC PAB.