We recently hosted the first of three REC Services Development workshops. Members of the RECCo Team travelled to Glasgow to hear industry stakeholders share their thoughts on the Code Manager and Enquiry Services. The valuable feedback received will play a pivotal role in shaping these services’ short-term and long-term future. Learn more about the workshop and join a similar event near you below.
The aim of the workshop
Firstly, the team set out the objectives and aims for the session – to gather user feedback on REC Services and inform future procurement and development. This included a recap of RECCo’s operating model, details of the recently mobilised projects to consider the future of the Code Manager and Enquiry Services and an overview of RECCo’s procurement approach and principles.
Evaluating the Code Manager service
Joy Nnamani, RECCo’s Service Manager, introduced the Code Manager service pillars: Change and release management, performance assurance, technology enablement, party management and stakeholder engagement and asked attendees to consider the following:
RECCo’s current operating model for delivering the Code Manager service
Their experience with the Code Manager service, including areas for improvement
What will they require from the Code Manager service in the future
Evaluating the Energy Enquiry Services
After a break for lunch, Katie Taaffe, RECCo’s Enquiry Services Manager, spoke about the Energy Enquiry Services. This covered the transition to REC governance, the current operating model and potential future use cases. Attendees discussed the core components of the services, including functional, non-functional/technical and service management requirements and user experience and considered:
Their current experience with the Enquiry Services – how do they use the services, which elements are working well, and what are the areas for improvement?
Functionality they may require from the Enquiry Services in the future
Attendees were thanked for their attendance and valuable insight on these services. This feedback, along with that gathered from our other events and engagements, will help to inform the future requirements of these services.
Join us at a future event
There’s still a chance to join us and provide feedback on our Code Manager and Enquiry Services in July. Please use the links below to register.
Birmingham – 11th July 2023 (Book now)
London – 19th July 2023 (Book now)
Come and join our team! We’re always looking for passionate people with expertise in the energy industry, strategy developers, digital pioneers, communication gurus and transformation geniuses. Find out more about our current roles below.
Role: REC Service Delivery Manager
Salary: £50,000 to £60,000 per annum
Location:
The role can be undertaken remotely within the UK with occasional travel to London required for events and team activities, or we have a serviced office space in Central London for those who would prefer a hybrid model.
The role:
RECCo’s Operations Team is responsible for overseeing the day-to-day delivery of the REC Services and Service Providers in accordance with the REC and contractual obligations. We are a seeking commercially minded service delivery manager to join the team and develop detailed operational and technical knowledge of one or more of the REC Services (including Code Manager, Metering and Theft).
As part of this role, the service delivery manager will report to the Code Manager Service Delivery Manager and work across the team functions as they build their knowledge, supporting RECCo projects, ensuring change is delivered effectively, to the required quality standards and in accordance with agreed budgets.
All team members are expected to work in a proactive, dynamic and positive manner with a solution focused-mindset, demonstrating commitment to delivering an exceptional service and working collaboratively towards RECCo’s vision for the future.
Responsibilities:
Develop an understanding of the Retail Energy Code products and services and the end-to-end impacts of these on industry stakeholders
Support the Service Manager in overseeing the operational delivery of one or more of the REC Services and in accordance with the REC and contractual obligations, including service review and performance management
Produce regular reporting on the progress and performance of REC Service Providers, escalating to the Service Manager where necessary to manage quality issues
Develop and maintain strong, collaborative working relationships with REC Service Providers, REC Parties and Strategic Stakeholders
Identify and engage appropriately with stakeholders at all levels, internal and external, answering queries, attending meetings and events, drafting articles for the newsletter, and representing RECCo’s vision and qualities.
Work within the team and wider organisation to co-ordinate activities across REC Services including projects and change including:
Contributing to the development, review of services to support continuous improvement initiatives;
Collaborating (internal and external) to ensure the solution meets the business outcomes; and
Supporting business readiness, help communicate the business impact of the initiative, to ensure a smooth implementation.
About you:
Experience working in a service provider-client model
Demonstrable commercial awareness to support the effective management of service providers
Experience managing service delivery in line with commercial agreements
Delivery, quality and service focused
Excellent communication skills, both written and verbal, able to understand and articulate issues clearly
The ability to use initiative, identify improvements for systems and processes, feedback and adjust as needed.
Understanding of business operations and change management functions
Good personal skills to build relationships with stakeholders and appreciation of their interests
Excellent attention to detail
Proficient Microsoft Office
What you'll get in return:
We offer a great range of benefits and a collaborative culture in which you’ll have the opportunity to shape how we do things from the ground up during an exciting period of growth.
Employee benefits:
Competitive base salary + up to 5% annual bonus
Remote working with the option to work ad-hoc in our Central London serviced office
25 days annual leave + bank holidays and a holiday buy / sell scheme
Private medical insurance and life cover
Employee Assistance Programme with access to an online portal containing a wealth of wellbeing resources, online self-help courses and shopping discounts
Company pension scheme with 7% employer contributions
Monthly wellbeing allowance
Enhanced parental leave and pay
2 paid volunteering days per annum to get involved with a charity or community group of your choice and access to a payroll giving scheme if you'd like to make regular donations to charity
Access to lease an Electric Vehicle via a salary sacrifice scheme
Learning budget which you can use towards courses, books, webinars or conferences
Knowledge-sharing sessions, e-learning and an online hub of training resources to aid your professional development
Our commitment:
At RECCo we are committed to cultivating an environment that promotes equality, diversity and inclusion. We want you to bring your authentic self to work every day and feel comfortable being you, no matter your age, gender identity, ethnicity, religion, disability status or otherwise.
Role: Senior Business Analyst - Energy
Salary: £55,000 to £65,000 per annum
The role can be undertaken remotely within the UK with occasional travel to London required for events and team activities, or we have a serviced office space in Central London for those who would prefer a hybrid model
The role
The Senior Business Analyst plays a critical role within RECCo’s transformation team, working to reshape the future of energy retail markets in GB through technological and non-technological innovation. The role holder will be responsible for conducting comprehensive analysis of business processes, identifying areas for improvement, and recommending effective solutions. This position requires a strong understanding of the energy industry, exceptional analytical skills, the ability to collaborate with stakeholders, and expertise in user experience (UX) and design. The Senior Business Analyst will contribute to strategic initiatives, ensure successful project implementation, and enhance the overall UX of the REC Services for the benefit of the retail energy market participants.
As the Senior Business Analyst, you will have the opportunity to contribute to the transformation of the REC Services by identifying process improvements, recommending sustainable energy practices, and enhancing the user experience. Your expertise will play a vital role in achieving strategic objectives, ensuring regulatory compliance, and driving positive change within the energy sector.
Key responsibilities
Conduct in-depth analysis of existing business processes, systems, and workflows within the energy sector to identify inefficiencies, bottlenecks, and opportunities for improvement. Assess the impact of these processes on the user experience and recommend UX enhancements.
Collaborate with stakeholders in the energy sector to elicit, analyze, and document business requirements, system enhancements, or process improvements. Ensure that UX considerations are incorporated into the requirements to deliver intuitive and user-friendly solutions.
Develop comprehensive solution designs and functional and non-functional specifications based on the requirements, with a strong focus on UX. Document workflows, use cases, and system interfaces, ensuring that they align with the unique aspects of the sector.
Execute project planning, scheduling, and resource allocation activities. Monitor project progress, identify risks, and propose mitigation strategies to ensure successful project delivery within defined timelines and budgets.
Conduct user research activities, such as interviews, surveys, and usability testing, to gain insights into user needs, preferences, and pain points. Utilize the findings to inform UX design decisions and validate proposed solutions within the energy context.
Collaborate with UX/UI designers to create wireframes, prototypes, and user interface designs that align with the energy sector's requirements and enhance the user experience. Ensure that the designs adhere to industry-specific standards, regulatory compliance, and the unique challenges faced in the energy industry.
Collaborate with cross-functional teams, including energy industry experts, business users, IT professionals, project managers, and UX/UI designers, to ensure alignment and effective communication throughout energy projects. Manage stakeholder expectations and resolve conflicts or issues that arise within the energy sector's unique context.
Continuously evaluate and recommend process improvements, system enhancements, and best practices to optimize operations and enhance the user experience. Identify opportunities for automation, efficiency gains, and sustainable energy practices within the unique context of the energy sector.
About you
In-depth knowledge and experience within the retail energy sector
Familiarity with energy industry regulations, standards, and best practices
Understanding of energy efficiency, renewable energy, and sustainability practices
Experience with energy data analysis and visualization tools
Ability to effectively communicate and collaborate with energy sector stakeholders, including utilities, energy providers, and regulatory bodies
Passion for driving innovation and improving the user experience within the energy sector
What you’ll get in return
Our commitment