Getting to this point has been a collaborative effort from a number of organisations in unusual and challenging times. Who knew it would take nearly ten months for RECCo and its Code Manager service providers to be able to meet in person! I’d like to say a special thank you to my colleagues here at RECCo, the RECCo Board, Ofgem, Capgemini, Deloitte, and Gemserv for the continued dedication to challenge the norm and deliver a new, robust, and innovative service for the benefit of consumers and industry. It hasn’t been easy, but we look forward to launching and continuing to evolve our service with you, our stakeholders.
Our aim has always been to deliver all key REC services with a fit for purpose user experience from go-live. Working with our service providers, we’ve taken an agile delivery approach to implementing the Code Manager service, focusing on delivery of all industry facing processes for day one to enable industry parties to continue to meet their everyday business needs. As with any new and innovative service like this, there may be some minor teething problems. So, we are putting in place early life support plans to provide industry with any help it may need.
This includes the Code Manager holding drop-in sessions to answer any questions pre or post go-live. Over coming months, service enhancements will be communicated to further streamline and digitalise the service offered. This will include:
RECCo and its service providers are committed to a continuous improvement ethos meaning we are always listening to feedback and if something can be improved, we will do something about it.
In this edition of Inside RECCo, we reflect on our journey to deliver an innovative approach to the REC Code Manager service and have included some useful guidance to make sure you are as ready as you can be for 1st September.
If you have any comments or suggestions on our communications including this newsletter or the REC service, we would love to hear them. Please contact us at: info@retailenergycode.co.uk.