Inside RECCo issue 4
Over the coming months, we will be building the enduring RECCo team and stepping up our communication and engagement with you, our stakeholders.
Less than one week to go! Our new REC Code Manager service and Retail Code Consolidation is set to go-live on 1st September
Getting to this point has been a collaborative effort from a number of organisations in unusual and challenging times. Who knew it would take nearly ten months for RECCo and its Code Manager service providers to be able to meet in person! I’d like to say a special thank you to my colleagues here at RECCo, the RECCo Board, Ofgem, Capgemini, Deloitte, and Gemserv for the continued dedication to challenge the norm and deliver a new, robust, and innovative service for the benefit of consumers and industry. It hasn’t been easy, but we look forward to launching and continuing to evolve our service with you, our stakeholders.
...we look forward to launching and continuing to evolve our service with you, our stakeholders.
Our aim has always been to deliver all key REC services with a fit for purpose user experience from go-live. Working with our service providers, we’ve taken an agile delivery approach to implementing the Code Manager service, focusing on delivery of all industry facing processes for day one to enable industry parties to continue to meet their everyday business needs. As with any new and innovative service like this, there may be some minor teething problems. So, we are putting in place early life support plans to provide industry with any help it may need.
This includes the Code Manager holding drop-in sessions to answer any questions pre or post go-live. Over coming months, service enhancements will be communicated to further streamline and digitalise the service offered. This will include:
- Performance assurance dashboards for parties to track their performance under the REC Performance Assurance Framework
- Further digitalising of forms and document submission processes within the Portal
- Collaborative workspaces for committee members to share thoughts outside of meetings
- A web-based REC data specification to enable faster and easy access.
RECCo and its service providers are committed to a continuous improvement ethos meaning we are always listening to feedback and if something can be improved, we will do something about it.
In this edition of Inside RECCo, we reflect on our journey to deliver an innovative approach to the REC Code Manager service and have included some useful guidance to make sure you are as ready as you can be for 1st September.
...service enhancements will be communicated to further streamline and digitalise the service offered.
If you have any comments or suggestions on our communications including this newsletter or the REC service, we would love to hear them. Please contact us at: email@example.com.
The REC Code Manager Model
1st September will mark some significant developments within the retail energy market
First, the transition of existing retail code arrangements into the REC and the go-live of the new REC Code Manager model. This implementation will set a new standard for industry code governance, delivering against a positive consumer outcomes-based approach. Industry participants will be given an accessible set of retail arrangements in plain English and in a digital format and will have access to an intelligent, proactive, and empowered Code Manager to support their business needs within the retail market.
We took an innovative approach to procuring our REC Code Manager service and ahead of go-live of the new service we’d like to share our thinking behind the strategy and remind you of some of the benefits. In Q2 2019, we undertook a discovery phase to deeply understand existing code governance practices across this and other markets including what worked well, known problems, barriers to industry engagement, and listening to industry feedback. We also worked closely with Ofgem to fully understand how the REC requirements were to evolve.
This led to the development of 5 objectives which guided the procurement of the REC Code Manager service:
The discovery phase highlighted a significant step change in the expertise and type of services required to deliver REC obligations.
Three critical service capabilities emerged across Performance Assurance, Professional Services, and Technical Services. Learning from the discovery phase, RECCo decided to package each service as an awardable contract against a rationale of:
Following a highly competitive procurement process, in September 2020 three providers were awarded separate contracts to act as a single Code Manager and operate seamlessly to REC Parties and stakeholders: Deloitte as the REC Performance Assurance (RPA), Gemserv as the REC Professional Services (RPS) and Capgemini as the REC Technical Services (RTS).
Integral to the success of the delivery of the multi-service provider model, is the newly formed RECCo Executive team which provides our Board with expert support services from contract and service management, strategy development, financial and account management, and stakeholder engagement. This support framework will help ensure the Code Manager service (alongside the other 14 RECCo service provider contracts) continually strive to meet our strategic objectives by placing positive consumer outcomes at the heart of the retail market whilst promoting innovation and competition and delivering value for money for REC Parties. It’s an exciting journey ahead!
Please read the September edition to find out more on RECCo’s role under live operations.
What You Can Expect
Here is a short summary of what the go-live of the new REC Code Manager service means:
Access to a new REC Portal. This will provide you with everything you will need to engage with the REC, including how to get involved with change management, how to find information on the REC relevant to you or your organisation, access to the REC Service Desk, knowledge articles and self-learning training materials, news, and events.
Access to the EMAR - the digitalised REC. Here you will find digitalised versions of all the REC Schedules, data specifications, useful reports and visual representations of market processes which are easily navigable through a landing page.
REC Change Panel
Metering Expert Panel
REC Change Panel
Performance Assurance Board
Technical Expert Panel
Appointments to the REC committees have now been made
Earlier this week the REC Code Manager informed industry on elected representatives for the upcoming REC Committees. The September dates for each of the committee meetings have been scheduled as follows:
Once the REC Portal is live, this will become the home of all information relating to REC Committees, including access to meeting dates, relevant documentation, and more.
Staying Engaged Under the REC
This month we’ve brought you 5 key ways to ensure you remain up to date with the REC service post go-live:
Each month we will be bringing you some useful tips to help you with your interactions with the REC
1Make sure your operational contact points and Contract Manager details are kept up to date so the right people in your organisation are kept up to date with change, committee news and performance assurance activities.
2Meet your Operational Account Manager (OAM)! Each REC Party has a friendly and informed OAM allocated to them so schedule a call and inform them of what matters to you and your organisation.
3Stay in contact with your company representatives on each of the REC Committees. Each committee representative will be taking into consideration its constituencies’ views when making decisions at meetings. To find out more, please contact firstname.lastname@example.org.
4Utilise the self-learning training materials and Code Manager produced user guides which will continually be updated and improved.
5Sign up to the Inside RECCo newsletter. Each month we will be bringing you the latest news from RECCo, if you’d like to hear more about a typical area. Just let us know at: email@example.com.
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Each month we’ll share commonly asked questions from industry and our/or the REC Code Manager responses
QWhat access will non-REC parties and general users have on the REC Portal?
AAnybody can create a basic Portal account for themselves. Unless there is a reason why we should not share content, information, Portal features with general users, they will be available for anyone to access. General access from 1st September will include:
The Portal landing area, including REC news, links to third party websites (e.g. ECOES or DES) and other generally useful information.
The REC and its schedules, both as file downloads and as interactive content in the Energy Market Architecture Repository.
Knowledge articles about the REC.
REC Guides, FAQs and useful templates.
The change management process, including raising CPs and tracking their progress.
REC Release information.
Various online market entry and exit forms, to initiate REC entry or withdrawal, or allow you to manage your use of REC services.
Committee spaces containing public committee content.
Access to the helpdesk to raise support tickets with the REC Code Manager.
QHow will master administrative users for REC parties be expected to manage user access for their company?
AREC Parties and, by exception, other organisations that need to assign specific organisational permissions to employees, will be asked to nominate at least one master administrative user (MAU). The master administrative user is responsible for assigning roles to its organisation members. For example, for REC Parties, there is a role called “Performance Assurance” which allows the assignee to submit, view and download performance data for that REC Party.
The following organisational roles will be available for an MAU to assign on day one:
We recognise that expecting master administrative users to create and then manage all portal users within their organisation could create administrative overheads for MAUs. Users from your organisation who will only require access to publicly available information but will not carry out one of the above organisation roles, can just create their own personal REC Portal account without their organisations MAU getting involved.
If, at a later date, the user requires an organisation role, e.g. they become a REC Contract Manager when they previously weren’t, a service desk ticket can be raised. Once the code manager has completed the service request, the MAU can assign the appropriate role to the user.
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If you'd like to attend any of these sessions or require any further information, please get in touch with the REC Code Manager at firstname.lastname@example.org
RECFLIX Model Office
and Q&A Sessions
The REC Code Manager’s REC Model Office series launch video
There are a number of stakeholder events planned over the next month including:
Model Office 3: Change Proposals & Reporting - 26 August
REC Manager 'Drop in' Session 1 - 27 August
REC Manager 'Drop in' Session 2 - 3 September
|Model Office 4: The Data Catalogue - 9 September
|Model Office 5: Codes Roadmap & Future of EMAR- 23 September
In the next edition would you like to see:
- Spotlight interviews with REC employees on their service areas?
- REC Roadmap update?
- Industry news snippets?
- All of the above!
Wishing all our Stakeholders a great month!