This was our first step in the rationalisation of retail code governance, with a further step change being scheduled for Summer 2022 when the Central Switching Service (CSS) is expected to go-live alongside the implementation of REC Version 3 and its service obligations.
Alongside RCC, we also successfully introduced the REC Code Manager service and completed the seamless transition of existing industry services including the Electricity Enquiry Service (EES), Energy Theft Tip Off Service and metering code of practices audit and assurance services under RECCo’s management on behalf of industry. In total, we have 17 contracted systems and services to support the needs of our stakeholders.
To support the delivery of these services, our ongoing commitments to stakeholders include:
These commitments will ensure these services create the operational delivery capability to improve retail code arrangements for stakeholders and drive positive change in the retail market.
To oversee this and the long-term development of our enduring service, the newly formed executive team has been recruiting to its functional business teams which consist of:
We are ensuring that each of our teams is resourced with the required skills, experience and knowledge to deliver our objectives using a small core of in-house experts supplemented by a few external Subject Matter Experts.
As a team, we are committed to being ‘proactive rather than reactive’ in code management and to offer thought leadership and strategic thinking in anticipating and driving through positive change whilst ensuring service providers deliver excellent services and value for money for funding parties.
Together, we are implementing a strong service management framework across each of our services. All services are delivered through agreed contracts and the ability for Performance Assurance audits.
Using the REC Code Manager service as an example, whilst the REC Code Manager is required to deliver the REC requirements day-to-day, RECCo will closely monitor the delivery of their service. RECCo’s service management framework includes:
Each of our key contracts include key performance indicators, quantitative and qualitative assessments and in some cases incentives and penalties to reward appropriate behaviours and delivery.
As well as operational service delivery a key part of our role is to anticipate and prioritise future developments in the short and medium term. So, what are our priorities and how are we going to achieve them? Some things like CSS go-live next summer are more obvious but others less so.
We are currently considering and evaluating all of our forward work plan for future projects and will be holding strategy workshops over coming months with stakeholders. The aim of these sessions will be to understand stakeholders’ priorities for improving retail market arrangements ahead of our 2022/23 Strategy consultation and budget in January 2022.
If you have any initial views on areas of focus for RECCo, we would love to hear from you. Please contact RECCo at info@retailenergycode.co.uk.
